Terms & Conditions
This website is operated by Elma Skin Care Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Elma Skin Care Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - TRADEMARKS
All trademarks, service marks and trade names of Elma Skin Care Ltd used in the site are trademarks or registered trademarks of Elma Skin Care Ltd
SECTION 4 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 5 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 6 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Returns Policy.
SECTION 8 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 9 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 11 - PERSONAL INFORMATION
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 13 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Elma Skin Care Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 15 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Elma Skin Care Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 16 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 17 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 18 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 19 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Republic of Bulgaria.
SECTION 20 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 21 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org
At Elma Skin Care, we believe in the power of nature to heal and beautify the skin. Our values are rooted in the use of natural ingredients, cruelty-free practices, and a commitment to high quality. We are dedicated to incorporating the latest innovative techniques, while also drawing upon the traditional wisdom of herbs and plants to create simple and effective skincare products. We strive to provide our customers with a holistic and nurturing experience, enhancing both the health and appearance of their skin.
Are ESC products vegan?
At Elma Skin Care, we believe in using natural ingredients to enhance the beauty and health of the skin. Although our products contain lanolin, a substance derived from sheep wool, we ensure that it is obtained from sheep without causing any harm. We are committed to cruelty-free practices and only source lanolin from lanolin glands that have been removed from the animals in a humane manner. We strive to provide our customers with high-quality and innovative skincare products, incorporating the best of both traditional and contemporary techniques. Our values center around the use of herbs and plants, combined with a commitment to simplicity, to create a holistic and nurturing skincare experience.
Are ESC products cruelty-free?
At Elma Skin Care, we are confident in the quality and ethical standards of our products. We are proud to be a cruelty-free brand and firmly believe in never conducting animal testing. Our use of lanolin, derived from the wool of healthy and well-cared for sheep, reflects our commitment to animal welfare. We are dedicated to creating high-quality skincare products that not only benefit our customers, but also promote ethical and responsible practices. Our values center around the use of natural ingredients and a commitment to innovation, combined with a focus on simplicity and effectiveness.
Are ESC packagings recyclable?
At Elma Skin Care, we are committed to sustainability and protecting the environment. We use recycled paper and glass in our products and prioritize the use of environmentally-friendly materials.
As an eco-tip, we encourage our customers to recycle and reuse our jars and bottles instead of discarding them.
For those looking for an eco-friendly solution to travel, we suggest reusing your empty Elma cosmetic containers by filling them with your favorite beauty products for a hassle-free and environmentally conscious trip.
Where are ESC products made?
At Elma Skin Care, we are dedicated to crafting products with passion and quality in mind. Our products are made in a small laboratory and factory located in Canada, where we prioritize the personal touch of a "homemade" experience. We believe that even the simplest things, like a cup of tea, have a special taste when made at home, and this philosophy extends to our skincare products. By combining a focus on quality over quantity, we aim to provide our customers with the best possible experience.
Are ESC products made with natural ingredients?
At Elma Skin Care, we are committed to providing our customers with natural and safe skincare products. Our line of skincare products is made with the best ingredients, free of artificial preservatives, steroids, antibiotics, and other harmful chemicals. We believe in using only natural ingredients to ensure that our customers have peace of mind when it comes to the products they use on their skin. Join us in our mission to revolutionize skincare and make a commitment to natural and safe products with Elma Skin Care.
What do locally sourced ingredients mean?
Ingredients sourced locally are obtained from nearby farmers or producers of fresh produce. These ingredients come from farms or growers that are located in close proximity to your location. By sourcing ingredients locally, we ensure that they are fresh, of high quality, and produced in an environmentally responsible manner.
Are ESC products fragrance free?
At Elma Skin Care, we avoid the use of artificial fragrances and instead, allow the natural scent of the herbs and ingredients used in our products to shine through. This means that when you use our products, you'll experience the true, natural fragrance of the ingredients we've carefully selected to enhance your skin's health and beauty.
Are ESC products organic?
At Elma Skin Care, we prioritize the use of natural and locally sourced ingredients in our products. Our ingredients are sourced from sources that are healthy, ethical, and minimize human interference. While not certified organic, our commitment to using only natural ingredients ensures the safety and quality of our products for our customers.
Do ESC products contain preservatives?
At Elma Skin Care, we are dedicated to using only the safest and purest natural ingredients in our products. Our commitment to natural ingredients means that our products are free from synthetic preservatives, steroids, and parabens, ensuring that what you put on your skin is not only effective, but also safe for your health. We believe in the power of nature and are proud to offer products that are free from harmful chemicals.
Can ESC products be used during pregnancy?
At Elma Skin Care, we understand that the safety of expectant and nursing mothers is of the utmost importance. That's why we always recommend consulting with a midwife or physician before using any cosmetic products. As a natural skin care line, we take pride in using only the highest quality ingredients and avoiding any harmful chemicals or artificial preservatives. Our products are made with care and love, and we are confident that they are safe for use during pregnancy.
Why does my product look different?
At Elma Skin Care, we are dedicated to using only the highest quality, 100% natural ingredients in our products. We source these ingredients directly from nature, ensuring their purity and potency. As a result, each of our products may vary slightly due to the unique properties of the natural ingredients used. However, this variation only adds to the authenticity and effectiveness of our products, as each ingredient works in harmony with the others to provide the best possible results for your skin.
Is it recommended to perform a patch test before using a product?
It is recommended to perform a patch test before using any new cosmetic product, including Elma Skin Care products, to ensure that you do not have any adverse reactions to the ingredients. This involves applying a small amount of the product to a discreet area of skin, such as the inside of your wrist or behind your ear, and monitoring for any redness, itching, or other signs of irritation for 24-48 hours. If there is any reaction, discontinue use and consult a dermatologist if necessary.
How should I store my ESC products?
To ensure the longevity and effectiveness of your product, store it in a cool and dry location and avoid exposure to direct sunlight.
What should I do if I experience a reaction to an ESC cosmetic product?
At Elma, we prioritize the safety and well-being of our customers. Our skin care line is crafted with only natural ingredients and free from harmful chemicals like synthetic preservatives, steroids, or parabens. Our goal is to offer not only effective but also safe solutions for all your skin care needs. In case of any adverse reaction such as a rash or irritation, kindly discontinue using the product promptly.
What is lanolin?
The use of lanolin in beauty care dates back many years, and is especially favored for its skin benefits. Derived from the sebaceous glands of sheep, lanolin is a natural wax that protects the animals from the elements. The extraction of lanolin from raw wool is done through a soap solution or hot water kneading process, followed by isolation through centrifuging, bleaching, deodorizing, and drying.
Lanolin is highly valued for its moisturizing properties and ability to hydrate not only the skin, but also nails and hair. It helps to retain moisture and serves as a lubricant, making the skin smoother and softer.
At Elma Skin Care, we use lanolin as the foundation of all of our products. We ensure that the lanolin used is ethically sourced from sheep wool that has been shorn without causing harm to the animal.